Responsible retailers are adopting AI, using information and tools in a way that maintains users’ data privacy, security and enables transparency while also unleashing the benefits of data. The study also found a growing trend of “responsible retail,” with shoppers more concerned about the environmental and social impact of their … Respondents said they expect to do half of their holiday shopping this year in a store or mall; Fashion retailers with a rental service could make gains this holiday season. All rights reserved. “With consumers planning to do half of their holiday shopping in-store, retailers need to carefully plan their strategy for customer service, including labor, assortment and allocation of inventory. For this year’s study, Coleman Parkes Research, on behalf of Accenture, surveyed a representative sample of 1,500 U.S. consumers online, each of whom had purchased an item for personal use online or in a store within the previous six months. In August, the company laid off around 25,000 employees, or about 5% of its global workforce of 500,000. More than half (52%) of consumers think that a retailer’s responsibility for price-matching guarantees increases during the holidays. Jill Standish leads Accenture's global Retail practice. Home Textiles Today provides industry news, product trends and introductions, exclusive industry research, consumer data, store operations solutions, trade show news and much more. Accenture’s pandemic-era activity hasn’t been all positive. Navigating the new world of retail post covid. How to rebuild a responsible retail ESG strategy Retailers are in a powerful position to make changes that drive sustainability across functions while enabling a profitable future. However, the percentage of those who anticipate spending less rose slightly compared to last year, from 11% to 15%. They want clear labelling that products are made in sustainable or ethical ways, to be shown the origin of materials and ingredients and offered the option of packaging-free products and deliveries. Responsible retail is designing every aspect of the business around responsible initiatives. In addition, consumers were significantly more likely to say that, after seeing an item in a store, they would purchase the item in the store rather than searching online for a better price and purchasing online. 짤 2020 BridgeTower Media. “While having a strong online proposition has become table-stakes, physical stores will still play an important role in the future,” said Jill Standish, senior managing director and head of Accenture’s global Retail practice. For instance, they expect to spend more this year on fruits, plant-based foods, and organic and vegan foods while spending less on cakes and desserts, other sweet treats and soda. “We have entered the era of ‘responsible retail,’ where consumers are becoming more environmentally and socially conscious and will increasingly turn to brands that not only talk about responsibility but demonstrate it through their business practices,” Standish said. In addition: “We have entered the era of ‘responsible retail,’ where consumers are becoming more environmentally and socially conscious and will increasingly turn to brands that not only talk about responsibility but demonstrate it through their business practices,” said Jill Standish, senior managing director and head of Accenture’s global Retail practice. On average, men expect to spend approximately 15 percent more than women — $685 versus $588. They also want retailers to make a greater commitment over the holiday period to keep their personal data safe and secure when making online purchases. New York – Accenture’s 13th annual holiday shopping survey finds consumers ready to spend – some of them conscientiously. Passionate about Retail Industry, leading IT innovation and driving IT efficiency. Thanksgiving and Black Friday continue to lose stature.The number of respondents who said they’re less inclined to shop on Black Friday or Thanksgiving than they were a few years ago increased this year, from 50% to 55% for Black Friday and from 51% to 58% for Thanksgiving. The online survey of 1,500 U.S. consumers found that Americans expect to spend $637 on holiday shopping this year, on average, with approximately six in seven respondents planning to spend either the same (57 percent) or more (28 percent) than they did last year. Use of this website is subject to its Terms of Use | Privacy Policy | Your California Privacy Rights/Privacy Policy | Do Not Sell My Info/Cookie Policy, Retail association encouraged by stimulus deal, November retail sales mark sixth month of YOY gains, The Gap inks license for home textiles collection, Comscore: Home furnishings online visitations up nearly 20% over Thanksgiving week, Riley Home launches new bedding and bath collection, Your California Privacy Rights/Privacy Policy. NEW YORK; Oct. 1, 2020 – As the retail industry gears up for its busiest shopping period, the COVID-19 pandemic is making consumers focus on their own health and safety and the well-being of retail employees, according to findings of the 14th annual Accenture Holiday Shopping Survey (NYSE: ACN). Eaves, a 20-year veteran of Accenture, was group chief executive of Accenture’s Products organization, serving clients in the consumer goods, retail … The study also found a growing trend of “responsible retail,” with shoppers more concerned about the environmental and social impact of their purchases. Designed by Elegant Themes | Powered by WordPress, Callaway Golf Remains Presenting Sponsor for EWGA Championship, Bass Pro’s PR Chief Jack Wlezien Discusses Sportsman’s Warehouse Opportunity, SHOT Show Education Sessions Move Online; Registration Now Open, ASBA To Combine Tennis Division With Courts & Rec Division, Registration Opens For Virtual 2021 PGA Merchandise Show, Representatives From 12 States Support Fitness Industry Relief Bill, Ecore Partners With CommonWealth Equity Partners, Sports Basement CFO Among Cyclists Killed In Las Vegas Crash. Sign up to get exclusive industry information delivered directly to your inbox. Consumers still love physical stores and browsing them for holiday gift inspiration. - Appointed Global Sales Lead for ai.Retail - Accenture’s retail … For an insight into some of the varying shopper expectations across 17 U.S. cities, click here. Accenture PLC (ACN) Q1 2021 Earnings Call Transcript ... energy, high tech, including aerospace and defense, retail and industrial. Remodeling Retail for a Responsible and Resilient Future By WWD Studios on September 24, 2020 Jill Standish, senior managing director and head of Accenture’s global retail practice. Seize the moment—Responsible and resilient retail Accenture May 13, 2020. They also want to see the origin of materials and ingredients and offered the option of packaging-free products and deliveries. For decades, retailers avoided investing in a purpose because they felt it wouldn't pay off. Consumers are now looking at the carbon footprint of the different delivery options retailers offer, and half said they would opt for delivery options with a lower environmental impact, such as slower shipping or in-store pick-up. 47% said it’s extremely important or very important for retailers to demonstrate environmental awareness when it comes to deciding which retailer to shop with during the holidays. 54% said they would make use of recycling services to reduce waste if retailers offered them. Salaries posted anonymously by Accenture employees. See publication. Accenture Plc engages in the provision of management consulting, technology, and outsourcing services. It’s where partners play a vital role. “We have entered the era of ‘responsible retail,’ where consumers are becoming more environmentally and socially conscious and will increasingly turn to brands that not only talk about responsibility but demonstrate it through their business practices,” said Jill Standish, senior managing director and head of Accenture’s global Retail practice. 786 Accenture jobs including salaries, ratings, and reviews, posted by Accenture employees. Responsible Retail. Do you have a consumer-centric mindset? The study also found a growing trend of “responsible retail,” with shoppers more concerned about the environmental and social impact of their purchases. The study also found a growing trend of “responsible retail,” with shoppers more concerned about the environmental and social impact of their purchases. Gift cards and clothing/footwear topped the list of planned purchases. “Although monetary offers are a surefire way to lure in customers, retailers need to manage these incentives carefully, as they can take a big chunk of profits if not managed well,” said Lori Zumwinkle, a managing director at Accenture who leads its Retail practice in North America. The survey results go against the hype surrounding the demise of physical stores, with respondents saying they expect to do half of their holiday shopping this year in a store or mall, on average. Accenture's Retail Industry Global Growth and Strategy Lead responsible for determining the key trends affecting the world’s largest retailers and how they should effectively respond to them. Most US Shoppers Expect to Spend as Much or More This Holiday Season than Last Year, with Many Turning to Physical Stores for Inspiration, Accenture Survey Reveals This is especially pertinent for gifts of clothing, given the heightened risk of returns and the associated costs.”, Consumers are trading frills and next-day shipping for environmental responsibility. Perhaps not surprising, 82 percent of respondents cited lower prices as the top factor that would tempt them to make an in-store purchase, followed by special offers/discounts (77 percent). Are you bringing personalization to the next level? The Accenture Holiday Shopping survey offers insights into consumer buying patterns during the holiday time period, providing an indication of retail performance expectations both on the high street and online at a key time for the sector. Leaders across all sectors of retail are thinking about ESG not as a problem to solve, but as the solution to cleaner, more efficient, less wasteful practices. “Responsible” shoppers believe retailers should address wider social issues through their business practices and working conditions, and 45% said they are more likely to do their holiday shopping with retailers that do. Half also said they would be willing to skip gift-wrapping to reduce waste. The online survey of 1,500 U.S. consumers found that Americans expect to spend $637 on holiday shopping this year, on average, with approximately six in seven respondents planning to spend either the same (57%) or more (28%) than they did last year. Stores play an important role when it comes to inspiring shoppers’ gift ideas. Further, half of the respondents said that, due to the negative environmental impact of fast-shipping options — which includes the use of planes rather than ground transportation, as well as the shipping of multiple items separately rather than together to expedite delivery — they would opt for delivery options with a lower environment impact, such as slower shipping or in-store pick-up. “Retailers should be using data-driven approaches to understand the profitability of such tactics, to ensure visibility of inventory, and to build a granular understanding of the intersection between product, services and the customer as they try to outmaneuver competitors during the holidays. Responsible Retail: How Purpose Becomes Performance Home Textiles Today is the market-leading brand covering the home and textiles markets, offering a comprehensive package of print and online products. Accenture is a management, consulting, IT and outsourcing company which helps clients in becoming high performance businesses and governments. A free inside look at Accenture salary trends based on 33904 salaries wages for 3886 jobs at Accenture. Responsible for driving efficiencies in Application Services as well as improving quality of delivery and operation. Shoppers are becoming more health-conscious. But new research from Accenture found that customers young and old do … It currently employs more than … Are you in retail or in brands – or both? Accenture is proud to be a responsible corporate citizen, using its global capabilities and digital experience to innovate society and shape responsible business, and its people are passionate about giving back. Consumers are now looking at the carbon footprint of the different delivery options retailers offer. The survey was conducted in July and August 2019. Gift cards and clothing/footwear topped the list of planned purchases. The study also found a growing trend of “responsible retail,” with shoppers more concerned about the environmental and social impact of their purchases. The two leading factors that respondents cited as affecting their holiday shopping spend are rising food bills (cited by 32 percent of respondents) and the desire to limit their credit card debt (31 percent). Chief reasons included avoiding the crowds, spending the holiday with family and being able to get equally good discounts on other days. On average, men expect to spend approximately 15% more than women — $685 versus $588. Responsible for growing Accenture’s Retail Utilities business globally. With creativity and ingenuity around the store footprint, retailers have an opportunity to leverage the surge in holiday foot traffic not only to increase holiday revenues but also to find those special customers who will be the loyal ones they depend on all year.”. - Responsible for designing and delivering the strategy for priority initiatives including creating differentiated propositions, sales strategies, operating models, prioritised product roadmaps, pricing, licensing and business cases. Jill leads the Accenture global Retail practice and helps retail clients transform into responsible and resilient enterprises. Yes, the lines have blurred! The two leading factors that respondents cited as affecting their holiday shopping spend are rising food bills (cited by 32% of respondents) and the desire to limit their credit card debt (31%). Search job openings at Accenture. DAVOS, Switzerland; Jan. 21, 2019 – Business leaders will need to implement responsible workforce data strategies if they are to build the employee trust that will help generate sustained revenue growth, according to a new report from Accenture (NYSE: ACN). Nearly half (48%) said they would consider giving second-hand clothing as gifts, and 56% said they would welcome gifts of this kind for themselves. Responsible to partners and investors Keeping pace with consumer and employee demands—while sustaining profitability—means retailers must reinvent themselves, at speed and scale. Read more. The survey also found consumers want clear labelling that identifies products made in sustainable or ethical ways. The Accenture Strategy report, “Decoding Organizational DNA,” is based on qualitative and quantitative research, … Consumers are very aware of the rising trend in package theft, also known as “porch piracy.” Almost one-third (29%) said they use delivery tracking/notification apps deliveries and schedule deliveries for dates/times when someone is home, and 21% are moving entirely away from home delivery and picking up in-store instead. Most recently, Environmental, Social and Corporate Governance has been dubbed the “new management approach,” in a report from global consulting firm Accenture and the Responsible … The headquarters of Accenture are located in Dublin, Ireland since 2009 and getting a job in the company is considered a … To adapt, retailers must focus on customer analytics and offer a brand purpose that resonates with the responsibility agenda. Respondents were split evenly between gender and by age group, with 20 percent each of Generation Zers (aged 18-20), younger millennials (21-27), older millennials (28-37), Generation Xers (38-54) and baby boomers (55 and older). The survey also identified how consumers are beginning to care more about our planet. There does appear to be a level of caution among consumers this year, however, as the percentage of those who anticipate spending less rose slightly year on year, from 11 percent to 15 percent. Posted by SGB Media | Oct 1, 2019 | Apparel, Footwear, SGB Updates, Update. Accenture’s 13th annual holiday shopping survey found the vast majority of U.S. consumers plan to spend at least as much this year on holiday gifts as they did last year and will be turning to stores for holiday gift inspiration. And it’s not just environmental issues that ‘responsible’ shoppers believe retailers should consider. 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