TOBi’s great at assisting with basic customer enquiries; he can show you your account balances, help you do a SIM swop, get your PUK and even send you your invoices and statements. Data collected is processed abroad but done so securely. blog support . Powered by AI, a chatbot is able to understand complex requests, personalise responses and improve interactions over time. Need help? TOBi is delivering: 1. conversion rate +100% compared to website 2. transaction time -50% compared to website (with abandonment rates markedly lower) 3. usability score >90/100 (highest of anything we’ve got) 4. touchpoint NPS >65 (getting close to contact centre levels). Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. We provide support in the areas of Industry development, Business development , Leadership development, Trade facilitation, News and Information Services , Consultancy Services and Bespoke Event Services. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Chat to TOBi today on WhatsApp, the My Vodacom App, Web or SMS. The latest Smarter Everything for Africa! Aktuálně vám pomůže také s dohledáním PIN a PUK kódů.A nově pro vás zjistí i informace k vašemu poslednímu Vyúčtování. Chat to TOBi today on WhatsApp, the My Vodacom App, Web or SMS. DA: 12 PA: 8 MOZ Rank: 20. start now. TOBi has been developed to allow customers quick and easy access to information and advice and is available 24/7 through the My Vodacom App. The more he interacts with customers, the more he learns and grows. These are impressive numbers that show how easy people find it talking to TOBi. Media relations. TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website, to ensure minimal disruption to customer services and the good health of his human colleagues. Extensia Ltd. provides essential support services, to Policy Makers, Regulators, Service Providers, Major End Users , and Solution Providers across the African Telecom and ICT Ecosystem. I'm TOBi Vodacom's virtual assistant. For more information, visit the COVID-19 Corona Virus South African Resource Portal. All these identities are compared using AI and biometrics and then verified with the Department of Home Affairs. only pay when you send sms & email campaigns. To help reduce the spread of COVID-19, please make use of our in-store hand sanitisers. Introducing Self-RICA on our self-service platforms is our way of encouraging customers to perform certain functions from home in support of governments’ call to stay safe and stay at home. R50-million savings All good and well but the stupid app never works, Your email address will not be published. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. The most innovative and convenient way to Self-RICA, especially with social distancing as the new norm, is through Tobi, Vodacom’s chatbot and trusted self-service team member.Offering immediate, relevant support to resolve a variety of customer queries, TOBi can be accessed via the MyVodacom App and allows existing Vodacom customers to Self-RICA prepaid SIMs from the comfort of their own homes. TOBi is helping Prepaid customers to # StayConnected by checking balances, getting an airtime advance, buying data and so much more. As the Coronavirus continues to spread across South Africa, we have put together the best sites where you can get the correct information: Your next pageturner is just a click away. “We have simplified the process and further digitised the journey for our customers. According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. As he learns through interaction, you can expect to see him appearing in more places, being even more helpful. TOBi is built on the latest, leading AI technology, giving customers a conversational experience that can directly solve problems but also seamlessly hand over to a real person when appropriate. With the nationwide Covid-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. RICA’s status in South Africa. This will help to increase the functionality of TOBi over time to the point where he’ll be able to help customers purchase devices and work seamlessly alongside a human advisor within the messaging platform. Satellite Internet will take on Fibre and LTE in South Africa. Meet TOBi – our Vodacom chatbot A smart addition to our Customer Care team, TOBi is a digital assistant created using the latest AI (Artificial Intelligence) technology. Check out similar apps to My Vodacom SA - 8 Similar Apps, 4 Features, 5 Review Highlights & 64,842 Reviews. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. 082 Vodacom Boulevard Midrand 1685, South Africa. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Chatz Connect cares about the health of all South Africans, our staff and our customers. To find out more information about self-RICA through TOBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Offering immediate, relevant support to resolve a variety of customer queries, and always learning new skills and information, TOBi enables Vodacom to deliver a great customer experience through the use of cutting-edge Artificial Intelligence (AI). Telephone +27 11 653 5000. TOBi is a chatbot and Vodacom’s newest self-service team member. According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. Save my name, email, and website in this browser for the next time I comment. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. Now customers simply need to take a picture, scanning a new prepaid SIM card, an ID document or passport for foreign nationals and then record a video with a unique PIN as proof that they are the correct person. Instead of browsing through all the options and completing multiple steps when you already know which phone or tablet you’re after, you’ll simply tell TOBi exactly what you want to buy, ask any questions as necessary and complete your purchase online just as you might in-store. Queries via Vodacom’s website are currently routed to TOBi (the chatbot is not in the current version of the app, although it had previously been available). Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. To Curb Ghost Workers and Coffee Corruption, Africa Turns to Blockchain, Nigerian publisher, Ringier Africa Digital Among Winners of GNI Innovation Challenge. Tobi.vodafone.com IP Server: 62.182.240.166, HostName: vodafone-amelia-prod-v3.ipsoft.com, DNS Server: Traditionally customers would have to visit a store and present some form of identification, proof of residence and the SIM card. With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. Vodafone Live Chat has one of the best customer services departments around for its valuable customers. To get started, please enter your Vodacom cellphone number. Once verified, the customer can insert the SIM in any cellphone where they will receive a welcome message from Vodacom with their new cellphone number. Bude vám pomáhat najít odpověď na to, co vás zrovna pálí. Please call Customer Care on 082 1960, FREE from a Vodacom cellphone. Above all, Extensia makes connections and after 11 years supporting the African Telecoms and ICT ecosystem, we are seen as a trusted advisor to clients and partners alike. Customer transcripts are maintained for quality, security and audit purposes for a period of 180 days.p> Customer transactions via TOBi are recorded as per Vodacom accounting and audit purposes and maintained for periods defined by those practices. During the Self-RICA process, TOBi will assist with capturing and validating personal information against external trusted sources including the Department of Home Affairs, biometrics and AI – creating ultimate convenience for the customer. Africa Telecom and ICT News 21st December 2020, Africa Telecom and ICT News 18th December 2020, Africa Telecom and ICT News 17th December 2020, How to RICA a Sim Card Using Vodacom’s ChatBot TOBi, Anie Akpe: Breaking Barriers for African Women in Technology and Business. To access TOBi on the My Vodacom App, select the “Chat to TOBi” option in the app. The 'Click to chat' service is currently unavailable. TOBi is dedicated and is available to help 24/7, no matter where you are. no credit card required.myshopify.com. Tobi Chat - Vodacom (3 days ago) … Since the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) came into effect in 2011, Vodacom is said to have been working on ways to simplify the process, making it as quick and efficient as possible. TOBi is dedicated and is available to help 24/7, no matter where you are! Log in - Tobi (8 days ago) Get full access to tobi’s facebook messenger bot for free when you sign up. Need help managing your Vodacom account? TOBI's ultimate goal is to make customer interaction simpler and hassle-free. These include measures that has seen frontline agents now working from home and practicing social distancing as well as stepping up its reliance on TOBi – Vodacom’s chatbot – which has quickly become an essential self-service agent in Vodacom’s team. Hi! Tobi.com Go URL . Vodacom Corporate Park. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Required fields are marked *. Byron Kennedy. A chatbot is a conversational computer programme that automates certain tasks through text or voice commands, typically by chatting with a user through a conversational interface. The future is exciting. It came to my attention that after deciding to use my points for Airtime on Vodacom Network , my Airtime was never send to me instead received the SMS saying my points have been exchanged successfully. Enter TOBi the chatbot, Vodacom’s newest self-service team member. Already, Vodacom is delivering almost 800 000 TOBi chats per month, with around 70% of them being automatically resolved (not needing to be offloaded to a service agent). Talk to TOBi your smart assistant from Vodacom. 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