Find Reviews, Ratings, Directions, … See reviews for Litehouse Pools in Sandusky, OH at 5500 Milan Rd. I have shopped at all of the spa places in canton for chemicals and Litehouse always has the best deals and the best customer service. Search for other Swimming Pool Dealers on The Real Yellow Pages®. Learn how the Birdeye ScoreÂ® is calculated. Only logged in customers who have purchased this product may leave a review. So if it goes into winter will they winterize it no charge? Now I have found this company to be extremely easy to deal with. This business is unclaimed. From day one they are so nice and available to help, but once they get their sale and money they could care less! Today we are 15 stores offering swimming pools (above ground, in-ground and on-ground), hot tubs, outdoor furniture, pool tables, … We had wanted the next size smaller but he told us they were out of stock, so we paid $800 more for the "stock item" next size up. Litehouse Pools in Cuyahoga Falls, OH | Photos | Reviews | 7 building permits for $48,800. So my assumption is it's going to be months to have this thing fixed and they could care less. After you do business with Litehouse, please leave a review … Says it'll have to be ordered but expect it to be 3 weeks. Grow your business. All content is posted anonymously by employees working at Litehouse. One of the best Pool & Hot Tub Service, Home Services business at 1853 S Arlington St, Akron OH, 44306. Ratings and Reviews for Litehouse Pools. The official Facebook for Litehouse Pools & Spas! Had our spa delivered, wrong … Reviews (440) 934-2907 Website. Why didn’t you talk to me first before you went there.Since I am still paying on this albatross, I am writing to see if you can offer any assistance.Thank you for your time and consideration, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to inquire about when the owner's manual is given to the customerWith my experience, the owner's manual (detailing all of the warranties) was not provided until after the point of purchase; however, the "selling point" on the used, floor-model tub was that everything would be covered under a five-year warrantyAdditionally, Litehouse explained that items were covered for manufacturer defect and not misuse or neglect of the end user; yet, all speakers and panel covers had to be replaced within weeks of the purchaseI am curious to know whether there was misuse of the store of which this tub came from since there has been continual issues with the function of the spa Regards, [redacted] ***, Unfortunately this winter’s harsh temperatures and increased snowfall has caused a lot of damage to not only swimming pools, but also other parts of people’s property and homesTypically what can happen at this time of year is the weight of excess snow and ice beginning to melt on and below the cover has pulled the cover into the poolThe cover cable actually pulls the pool frame in causing this to happen, the cable can be loosened to prevent any further damageAnother concern is the winterization process connecting the skimmer and return together or plugging both of them up eliminating an outlet for melting water and ice to exit the pool instead of filling up the skimmer with extra weight during the thawAll of our pools come with a manufactures warranty covering defects in materialsAs with many other products, damage from uncontrollable weather conditions is not included in the warrantyA copy of the warranty was included with your pool purchase and handed to the homeowner when the installation was complete, Our company return policy is clearly posted at our registers where every customer checks out for their purchase At Christmas time, we have an amended return policy in which we post alongside that policy as well as right by each register I have included photo documentation as to this When Ms [redacted] purchased her tree from us, these were clearly posted at the time she patronized our store She did ask [redacted] if the tree was too big, could she return it [redacted] advised her that if the tree was taken out of the box, we would not be able to take the tree backShe was concerned about the size and we did advise her she could adjust the height by how the branches were shapedShe chose to purchase the tree anyway Our amended policy clearly states that we do not take returns on any Christmas merchandise after the 18th of December, Since her tree was purchased on 12-27-14, that would make that a final, non-returnable item, regardless of whether the tree had been removed from the box and put up or not In keeping with good customer relations, we did offer to deviate from our stated policy and take tree back in exchange for another tree that would be more to their liking and size or take a gift card for the amount spent in which they could use at a later dateSince our selection has been significantly depleted and if they could not find something at this time, we recommended returning in the pre-season of to use the gift card to select another tree or they could use the card for any of the products and services we provide Again, all sales are final on any Christmas merchandise after the 18th of DecemberThis policy is in place due to the fact that these are seasonal itemsWe further discount the items after the holiday with the understanding that all sales are final and we clearly post that in our stores in accordance with all ORC regulations and ordinancesThat being said we did offer to go beyond those stated policies to accommodate someone who had changed their mind about their purchase At this time, we will still take the tree back in exchange for another tree or they can choose the gift card option that has no expiration date for the full purchase amount I will not even impose the 15% re-stocking fee that is stated in our policy for items returned and not in original, new condition; even though we may have to further discount that tree in order to sell it to someone else Please advise the customer to contact me directly at 330-491-in order to facilitate this process, Her money was refunded exactly as she was told it would be We have a clearly stated policy of issuing refunds on payment by check after a day waiting period The refund check was issued on 7/and the customer has cashed it, [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] 'Ll have litehouse pools reviews be extremely easy to deal with down on our proprietary algorithm applied to customers,... 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